When
will I receive my order?
If ordered goods are in stock, we will despatch the same day on orders
placed before 2pm on working days. So you should receive them within
1 - 3 days.
What
happens if not all items are in stock?
In this case, we will contact you and if you are happy to wait a couple
of days, we will order the item from our suppliers. You should receive
your order within 3 - 4 working days.
Is
it safe to order on-line - is there an alternative?
When you come to enter your personal details (address) and choose
from our 3 payment options (credit card on-line, phone in with credit
card details or send a cheque by mail), our site is secured by 128bit
encryption. You can check the validity of our SSL (Secure Socket
Layer) by double-clicking on the yellow lock in the bottom right
hand corner of your browser.
If you
still feel uncomfortable you can:
- Phone us
on 01723 58 65 65 (9.00am - 5.00pm
Monday - Saturday) to place your order
- Post us you order.
Please send Cheques/Postal Orders payable to GRIP CYCLES, Unit
5, Orchard Court, Dunslow Road, Eastfield, Scarborough. (Please allow
7-10 days for Cheques to clear)
- Place your order on-line
and phone in with your credit card details or send a cheque
What
do you charge for postage?
Orders fom the UK incur a £3.50 delivery
charge.
Orders from mainland Europe will be advised of delivery charges
before processing your order.
Do
you charge VAT?
All our prices include VAT at the current rate of 17.5%.
Is
all information on your web site uptodate and correct?
We are trying our best to give correct descriptions of all products.
However, the odd mistake might have krept in somewhere - please accept
our apologies for that!
How
are my goods delivered?
Small items are sent by First Class Post, larger items are sent by courier.
What
if my goods are faulty?
Please contact us immediately before returning any goods. We will offer
you a replacement where possible or a refund where necessary or if you
prefer a refund to a replacement.
Can
I return my item(s)?
We do not accept returned goods unless you received goods that
are faulty. If the description of a product on our web site is not sufficient
or you are not sure about something,
please ring us to ensure you are going to buy the right part. We
do not take responsibilty for parts that do not fit your bike.
Privacy Policy
We guarantee that we will not pass on any of your details to any
other parties. When you place an order, we need to know your name,
e-mail
address,
delivery
address.
If you pay by credit card on-line we will also ask for your credit
or debit card number and expiry date. We also ask for your phone
number,
so
that
we can
contact you regarding your order if necessary.
Your credit
card details are deleted after your order has been fulfilled.
On-line
Security
On-line security is becoming more and more an issue as fraud is on the
increase. As you come to finish your order, you enter our Secured Site,
secured by 128bit encryption, which is virtually impossible to crack.
Only then we ask for personal details like address etc. Should you decide
to pay by credit card on-line, your card details are protected in the
same way.
Should
you find a fraudulant transaction on your card statement,
the credit card issuer usually covers the cost, and as a consumer
you should contact your card
providers to find out your position.
We
destroy your credit card details as soon as your order has been processed.
But
if you are worried, you can choose one of our other payment options:
ring us with your credit card details, so you speak to a real person,
or send us a cheque, we will dispatch your order once your cheque
has cleared.
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