TERMS AND CONDITIONS

Grip Cycles have been in business since 1989. Over the years we have built up an excellent reputation for the quality of our service and our committment to our customers. In addition to our on-line store we have a shop and a workshop in Seamer near Scarborough. You are welcome to come and meet us, be it just to have a look round our shop or get some technical advise regarding your bike. We also carry out repairs and build custom bikes in our workshop.

We are known for our reliable and good service and we enjoy helping our customers by providing sound technical advice.

Privacy Policy
We guarantee that we will not pass on any of your details to any other parties. When you place an order, we need to know your name, e-mail address, delivery address. If you pay by credit card on-line we will also ask for your credit or debit card number and expiry date. We also ask for your phone number, so that we can contact you regarding your order if necessary. Your credit card details are deleted after your order has been fulfilled.

On-line Security
On-line security is becoming more and more an issue as fraud is on the increase. As you come to finish your order, you enter our Secured Site, secured by 128bit encryption, which is virtually impossible to crack. Only then we ask for personal details like address etc. Should you decide to pay by credit card on-line, your card details are protected in the same way.

Should you find a fraudulant transaction on your card statement, the credit card issuer usually covers the cost, and as a consumer you should contact your card providers to find out your position.

We destroy your credit card details as soon as your order has been processed.

But if you are worried, you can choose one of our other payment options:
ring us with your credit card details, so you speak to a real person,
or send us a cheque, we will dispatch your order once your cheque has cleared.